SMART goal examples

Wondering what smart goals look like and how to write them? Below we’ve got some examples to help develop your understanding. For each department we’ve provided four examples.

Customer Support Team

Financial

  • Reduce departmental operating and administrative expense dollars by 2% by the end of the fiscal year

Customer

  • Provide high quality customer service resulting in a 90% customer satisfaction rating on accuracy, timeliness and courtesy measures on an ongoing basis by the end of the calendar year.

Operational Improvement

  • Improve First Response time by an average 15 seconds by the end of Q#1 to ensure a smooth and efficient consumer experience

Employee Learning & Growth

  • Service Specialists trained in Customer Self-Service selling by the end of Q#1 to increase customer success rate in Self-Service

Finance Department Team

Financial

  • Improve Earnings before interest and taxes (EBIT) by 3% by the end of the fiscal year

Customer

  • Increase the Percentage of customers opting-in to electronic invoicing by 5% per month, until the organisation reaches 98% of customers invoiced electronically then maintain

Operational Improvement

  • Improve Accounts Payable turnover ratio by 3% by the end of the fiscal year

Employee Learning & Growth

  • Ensure Collections associates complete “Difficult Conversations” training by the end of Q#3

Human Resources Team

Financial

  • Reduce cost to hire by 5% by the end of the fiscal year

Customer

  • Improve new hire On-Boarding survey results by 7% by the end of Q#2

Operational Improvement

  • Increase the number of training hours per employee by 7% while reducing total training spend by 2% by utilising new technologies and methods

Employee Learning & Growth

  • Ensure all HR employees fully trained in using our new HR Management software by January 2018

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Well written comments explain to a person specifically what they’ve done well and ideas for improvement. Take a look at some sample review comments.

Performance Management

Performance Management System

With Cognology’s Performance Management System you’ll get a library of competencies to make goal setting easier.