How to Keep Employees Informed During a Crisis
As the coronavirus pandemic continues to wreak havoc on the world, many organisations are designing their crisis management plans as they go, and theyâre quickly learning the importance of one key element: internal crisis communications. Employees may be the single biggest determinant in how quickly and successfully an organisation recovers from a crisis, and effective communication with them helps secure faith in leadershipâs judgment and ability to lead through the crisis.
The good news is, although crises come in many formsââfrom security breaches to workplace violence to, yes, public health crisesââthe fundamentals of effective crisis communication apply across categories. Read on for a taste of Cognologyâs research-backed recommendations for managing internal crisis communications.