What is 360 degree feedback?
Imagine being a contestant on the X-Factor. You step out into the spotlight, microphone in hand and pause, waiting for the music to begin. As you start to sing the audience responds and is warm and appreciative. You finish the song, pleased with your performance. Then you turn to THE judge for comments who provides luke warm feedback. What? Only one judge? Imagine facing feedback from one person only – just one point of view.
That’s the situation many people faced in the early days of performance management. It’s still how it happens in many organizations today.
360-degree feedback, sometimes referred to as multi-rater appraisals or multi-source feedback is a tool designed to address this problem. By gaining feedback from peers, reports, managers and even internal and external customers a person gets a valuable insight into how others see them.